Frequently asked questions
Everything about trade accounts, ordering, shipping and resale. Can't find your answer? Email trade@bloomsource.jp.
Trade accounts
Who can buy on BloomSource Trade?
Registered businesses outside Japan — retailers, online stores, restaurants, hotels, distributors and corporate-gift buyers. We don't sell to consumers.
How do I open a trade account?
Apply online and choose your login. You can sign in straight away; we review every application personally and email you, usually within 2 business days.
Why can't I see prices?
Trade prices are only shown to approved business accounts. They appear as soon as we approve your account.
I forgot my password. What do I do?
Email trade@bloomsource.jp from your account email and we'll reset it. Once signed in, you can change your password under Company & addresses.
Resale and where we ship
Can I buy products to resell in Japan?
No. BloomSource and the makers we work with prohibit reselling these products in Japan. BloomSource Trade is for export: we don't ship orders to addresses in Japan, and by applying and ordering you agree not to resell the products in Japan — directly, through others, or through online marketplaces that sell to customers in Japan. We may close accounts that break this rule.
Which countries do you ship to?
Each product page shows whether it can be shipped to the country of your default address. Most products ship to the United States, the United Kingdom, the European Union, Singapore and Southeast Asia, India, Nepal, Bhutan, Sri Lanka, Australia and the UAE. Some makers limit where their products may be sold. We don't ship to Japan.
Can I set my own resale price?
Usually, yes. Where a maker has a resale rule — such as a suggested retail price or a minimum advertised price — we show it on the product page, and you agree to follow it.
Ordering and payment
Can I order from several makers at once?
Yes. Mix products from any of our makers in one cart; BloomSource consolidates them into one shipment with one invoice.
Is there a minimum order?
Some products have a minimum order quantity, shown on the product page and in your cart.
What happens after I place an order?
Nothing is charged. We check stock with each maker, calculate shipping and confirm any prices marked “on request”, then send you a quote — usually within 2 business days. Accept the quote in your account to confirm the order; we then invoice you and ship.
How do I pay?
By invoice. We send it once you accept the quote, and the payment details are on the invoice. Card payment at checkout isn't available yet.
Can I cancel an order?
Yes — at any time until you accept the quote, right from the order page. After that, please contact us.
Shipping, taxes and products
How is shipping calculated?
For your exact order and address. We consolidate everything from all the makers in your order and include the shipping cost in your quote, before you commit.
Who pays import duties and taxes?
Prices exclude taxes and import duties. These, and customs clearance in your country, are your responsibility as the importer unless your quote says otherwise.
Is product information available in my language?
The site is available in 11 languages. Product names and descriptions come from the makers and are currently in English, with the original Japanese name and label where available.
How can I contact BloomSource?
Email trade@bloomsource.jp. We reply within 2 business days.